Pulled eFingers:

Eric —

On hold right now (4:00).

I think it's funny, every time I call in, the recorded voice says

At Comcast we're committed to your satisfaction. You have been selected to participate in a satisfaction survery.

To which you press "1" to participate. I've done it twice, and have never been called back as promised by the recorded voice.

The recorded voice also says

Did you know Comcast offers online help? Go to comcast.com/support.

I've done that before with zero success. In that case, they flat out lied to me.

Eric —

4:08 - Comcast technician is here.

Eric —

5:00 now. Technician is still here.

When I called and pestered them, I think it helped.

When I called, the Comcast rep on the phone stated they'd be there within 30 minutes. Then I asked if he was sure, and he said no but that he'd call the technician to confirm.

Five minutes later the technician was here.

Eric —

5:02

Technician fixed my channel scramble problem.

My feed from Comcast HQ was set to all-digital and my box is set for mix. Techncian called Comcast HQ and changed my feed to match my box.

Now my DVR doesn't work. Technician is swapping my digital box yet again.

Eric —

5:29

Yet another problem. Channels 2 through 82 no longer exist. Technician is working on it.

Comcast HQ recommends yet another digital box swap...

Eric —

5:46

Technician gave up and left. Scheduled another appointment for Tuesday between 3pm and 5pm.

steve —

Have you told them yet that you want to cancel your Internet service, or are you waiting until they get the tv going?

Ngan —

You should threaten to cancel your cable TV...maybe then they'll also throw in a monthly discount like Blockbuster-online.

Eric —

I called in to cancel my Comcast broadband last week. The offered to lower my cost from $45 to $20. I accepted it.

I still plan to cancel it in a month or two when Google WiFi goes out of Beta and into mainstream, meaning it has a full load, and they won't suddenly decide to stop it for whatever reason.

Stacey —

Good Lord!! I hope I don't have this kind of trouble when Time Warner comes out later this month to install our digital cable. We've been lucky with our broadband connection.

Stacey —

Update: the technician had a 2-4pm window. He showed up at 5:45 after calling twice because he was "lost." T-W did call me around 4 to tell me that he was running late, however.

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